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Privacy Policy

Introduction Your privacy is important to us! Vipsa Madeira ("we", "our", or "us") is committed to protecting your personal data and ensuring transparency in how we handle it. This Privacy Policy explains what data we collect, how we use it, and your rights under the General Data Protection Regulation (GDPR - Regulation (EU) 2016/679) and applicable Portuguese laws.
By using our website and services, you agree to the terms outlined in this Privacy Policy. If you have any questions, please contact us at info@vipsamadeira.com.

Data We Collect We collect the following types of personal data:

  • Personal details: Name, email address, and phone number;

  • Booking information: Reservation details, check-in/check-out dates, preferences, and payment status;

  • Browsing data: IP address, device type, and usage data via analytics tools.

How We Use Your Data Your personal data is used for the following purposes:

  • Managing and confirming bookings;

  • Communicating about inquiries or reservations;

  • Complying with legal obligations, such as guest registration;

  • Analysing website traffic and improving our services;

  • Processing secure payments via Stripe.

Legal Basis for Processing We process data under the following legal grounds:

  • Performance of a contract: Managing reservations;

  • Legal obligations: Compliance with Portuguese guest registration laws;

  • Legitimate interest: Service improvement and website security.

Data Sharing and Disclosure We may share your data with:

  • AIMA (Agência para a Integração Migrações e Asilo);

  • Booking and invoicing platforms;

  • Stripe, for secure payment processing (credit card info not stored by us).

We only share data with trusted third parties under confidentiality agreements and do not sell or rent your data.

Data Retention

  • Legal data is stored as required by law;

  • Other data is deleted 12 months after it is no longer legally required.

Your Rights Under the GDPR, you have the right to:

  • Access, correct, or delete your data;

  • Restrict or object to processing;

  • Request data portability.

Contact us at info@vipsamadeira.com to exercise your rights.

Data Security We use technical and organisational measures to secure data:

  • Encryption of sensitive information;

  • Restricted-access secure storage;

  • Regular security audits.

Updates This policy may be updated periodically. Changes will be posted on our website.

 

Contact Email: info@vipsamadeira.com

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